WE'RE HERE TO ANSWER YOUR QUESTIONS
We understand that shopping online requires confidence. That’s why we’ve compiled the most frequently asked questions to give you a worry-free shopping experience at Aurora Daily Essential Co.
How do I place an order at Aurora Daily Essential Co.?
Simply browse our “Shop” page, select the products you need, add them to your cart, and proceed to checkout. Enter your shipping information, choose your preferred payment method, and you’re all set!
Are your products authentic and safe to use?
Yes. We only sell original and authentic products that have passed our internal quality control process. All personal care and food-related items meet regulatory safety standards and come from licensed, reputable brands and suppliers.
How long does delivery usually take?
Delivery time depends on your location:
Aurora & nearby regions: 1–3 business days
Other areas in Luzon: 2–5 business days
Visayas & Mindanao: 3–7 business days
We use trusted logistics providers to ensure your items arrive safely and promptly.
Do you offer gift wrapping or personalized gift options?
Absolutely! You can choose our gift packaging option during checkout. We also offer personalized message cards for birthdays, thank-you gifts, and other special occasions.
What should I do if I receive a damaged or incorrect product?
If your item arrives damaged or the wrong product was sent, please contact us within 3 days of receiving it. Our customer support team will guide you through a fast and hassle-free return or replacement process—at no extra cost.
Can I cancel my order?
Yes, orders can be canceled as long as they haven’t been shipped yet. Reach out to us as soon as possible via email or WhatsApp to request a cancellation.